Support

Tell us what happened

Disputes, payments, verification or anything that didn't go the way it should. A human reads every message and replies by email.

Prefer email?

Write to us directly and we'll pick it up from the same place.

support@gethaulmate.com

How disputes work

While a dispute is open the protected payment stays held. We look at the photos, the pickup scan, the delivery PIN and the chat before deciding.